These SMS Terms & Conditions (“SMS Terms”) apply to text-message communications from The H line (NYS HIV/STI/HCV Hotline).
By voluntarily providing your mobile telephone number and separately opting in to receive text messages from The H line, you agree to these SMS Terms.
1. About the SMS Program
The H line provides confidential information, education, referrals, risk-reduction information, and support related to HIV, sexually transmitted infections (STIs), hepatitis C, prevention, testing, treatment, sexual health, and related services.
If you choose to receive text messages, The H line may use SMS messages to communicate with you regarding your request for information or assistance.
Text messages may include follow-up communications related to a request submitted through The H line website or other communications initiated by the individual.
2. Your Consent
By checking the SMS consent box and providing your mobile telephone number, you affirmatively agree to receive text messages from The H line regarding your request for information or assistance.
SMS consent is optional and is not a condition of receiving services or assistance from The H line.
You may submit a request for assistance without consenting to receive text messages.
SMS consent is separate from your acceptance of these Terms and from the Privacy Policy.
3. Message Frequency
Message frequency may vary depending on your request and communication needs.
The number of messages you receive will depend on whether and how you communicate with The H line and whether follow-up communication is needed.
4. Message and Data Rates
Message and data rates may apply.
Your mobile carrier’s standard messaging and data rates may apply to messages sent to or received from The H line.
The H line is not responsible for charges imposed by your mobile carrier.
5. How to Opt Out
You may stop receiving text messages from The H line at any time.
To opt out, reply:
STOP
After you send STOP, you will no longer receive SMS messages from The H line through the applicable messaging program, except where necessary to process or confirm your opt-out request or as otherwise permitted by applicable requirements.
Opting out of SMS messages does not prevent you from contacting The H line through other available communication methods.
6. Getting Help
For assistance with SMS communications, reply:
HELP
You may also contact The H line through the contact information available on our website:
Home
7. No Marketing or Promotional Use
The H line’s SMS program is intended to support communication with individuals who request information or assistance.
The H line does not use this SMS program to send unrelated commercial marketing or promotional messages.
8. Mobile Telephone Numbers and Consent Information
The H line does not sell or rent mobile telephone numbers.
Mobile telephone numbers and SMS/text messaging consent information will not be shared with third parties or affiliates for their own marketing or promotional purposes.
SMS consent information will not be used for unrelated marketing or promotional purposes.
9. Privacy
Information collected through the Website and SMS program is handled in accordance with our Privacy Policy.
Please review our Privacy Policy for additional information about how information may be collected, used, and shared.
Privacy Policy:
https://nyaidsline.org/privacy-policy/
10. Eligibility and Responsibility
By opting in to receive text messages, you represent that you are authorized to provide the mobile telephone number you submit and that you have permission to receive messages at that number.
You are responsible for maintaining access to the mobile telephone number associated with your SMS enrollment.
11. Changes to These SMS Terms
The H line may update these SMS Terms from time to time to reflect changes to the SMS program, Website, applicable requirements, or program practices.
When changes are made, the updated version will be posted on this page with a revised effective date.
12. Contact Information
The H line
NYS HIV/STI/HCV Hotline
Website:
https://nyaidsline.org/
English Hotline:
1-800-541-2437
Spanish Hotline:
1-800-233-7432
For additional information about The H line and available services, please visit: